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faqs

  • Are all the consultants available 24 hours?

    All the consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have doctors in the positions of junior and senior residents, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients

  • what is the mode of admission?

    You are required to contact the admission counter, where our executives will give you details about the various packages, bed categories and other charges. After finalization of the package and bed category, you will be given an IP (inpatient) number. On completion of all the admission formalities, you will be guided to the respective ward/room.

  • How many attendant passes are allowed?

    To minimize crowding and commotion in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.

  • How are the charges for the day determined?

    All the charges are fixed. A rate list could be enquired about at the Payments Section, or with the Unit Head. Before the procedure, a summary of the Estimate Bill will be shared.

  • Where does donor blood come from?

    Blood that is used in a transfusion comes from people you who have donated their blood voluntarily. A patient can bring his own Donor, if the donation criterion is met, and is the same blood group as the patient.

  • I have surgery coming up. Can my relative donate blood for me?

    Yes. A donation from a relative or friend specified for a certain patient is called a “direct donation”. Encouraging your friends and family to donate blood will help ensure that the blood supply is sufficient to prevent blood shortages.

  • What are the risks of a blood transfusion?

    Allergic reactions
    Mild allergic reactions, such as hives or itchiness are common — about one in 300. These reactions are easily treated. Severe allergic reactions are extremely rare.
    Fever reactions
    There is a one in 100 chance of having a fever following a blood transfusion. This is fairly common in patients who have been previously transfused or are pregnant. The reaction is generally not severe and is easily treated. Patients who have had severe fever reactions with transfusions may be treated for this prior to the transfusion. You should tell your doctor if you have had a severe fever with transfusions in the past.
    Haemolytic reactions
    In very rare cases, the patient’s blood destroys the donor red blood cells. This is called haemolysis. The chance of an acute haemolytic reaction is one in 25,000. This can be severe and may result in bleeding and in kidney failure. However, complications can usually be prevented by medical treatment.
    Transmissible infections
    The risk of chronic infection, injury or death from transfusion transmitted infections is very small but the risk cannot be completely removed by available testing. All volunteer donor blood is screened for infectious diseases. In addition, the donors have undergone a screening process to become eligible to donate. Donated blood is tested for hepatitis B, hepatitis C, HIV, and other infectious agents. Only blood that tests negative for infectious agents is allowed to be used.

  • Are there any side effects to donating blood?

    No. The blood you donate is compensated by the body in 2 weeks.

  • What happens if you do not get enough iron?

    If the levels of iron in your body are low you may experience
    a feeling of being tired, weariness
    lack of energy.
    pale skin.
    problem concentrating.

  • Why do you need a lot of iron before surgery?

    Your body needs iron to form new red blood cells.
    A higher red blood cell level will allow oxygen to get to body cells and help you recover faster from your surgery.
    It also provides an adequate amount of red blood cells in case there is bleeding during or following your surgery.

  • What foods should you eat?

    Iron can be found in a variety of foods. There are two types of iron in foods: Heme and Non-Heme irons.
    Heme iron
    It is easily absorbed by the body and is found in foods such as organ meats (liver, kidney, heart), beef, lamb, pork, veal, poultry (dark meat), and fish or seafood.
    Non-Heme iron
    It is not as easily absorbed and is found in foods such as whole grain cereals or fortified cereals, vegetables (beans, lentils, dried peas, chard), dried fruits (raisins, apricots), seeds and nuts, breads and pasta that are whole grain or enriched.

  • After booking for operation can I make cancellation?

    Yes, it is the right of the patient to call for cancellation. No Initial Fees shall be refunded.

  • How can my family and friends call me?

    The family members and friends can call the attendant with the patient.

  • Are cell phones allowed in the hospital?

    No, a patient cannot use a cell phone in the IPD. For OPD, he can use the cell phone, but not in the doctor’s chamber.

  • How do I make long distance telephone call?

    As a patient, you are allowed to only meet your attendant. You can ask the attendant?

  • Can a family member spend the night with me?

    The ICU/CCU area is highly restricted. Attendants can visit only in visiting hours.

  • What if i want a second opinion?

    It is the right of the patient to take any number of opinions. We respect Patients’ rights.

  • Why can’t i use my own medications when i am in the hospital?

    You are under strict supervision medically. The reliability of the medications bought is questionable. Please do not make such requests.

  • When are meals served?

    Patients are served meals four times a day.

  • How and where do i get the medication i’ll need when i am discharged?

    Your discharge summary carries the prescription you will need to follow after discharge. Please buy from any pharmacy.

  • How can i follow up with my doctor once i go home?

    For all in-patients, discharge summary will be provided at the time of the discharge. Your follow-up visit will be mentioned on the discharge summary. In case of any emergency, please contact the hospital immediately.

  • How can i get various investigations/diagnostics tests done?

    We have a state of art laboratory and imaging services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, approach the Front Office, and provide your UHID/prescription. The staff shall guide you to the concerned testing facility.

  • What are the formalities and will i get a copy of all my investigation reports?

    For all tests/investigations, prior payment must be made at the front office cash counter. Once billing is complete the patient needs to go to the concerned testing facility along with the Doctor’s prescription. The concerned staff will then guide you through the process and if need be provide an appointment, in case the test cannot be done on the same day. After the tests, all reports shall be handed over to you.

  • How can I get a medical report?

    If you are an out-patient then please request your treating doctor or medical practitioner to provide with the required medical report. For all in-patients a discharge summary shall be provided when they are discharged.

  • How do i get my discharge?

    Once approved by the consultant or the medical practitioner, the nurse carries out the necessary billing procedures and medicine procurements. Once patient settles all the bills, the treating consultant fills in the discharge card and gives discharge instructions provide critical information to patients to manage their own care.

  • Are children allowed to visit patients?

    Children are at risk of cross-infections. It is advised that children should not be brought to the hospital for visiting patients.

services

  • Is treatment covered by insurance?

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  • How much does physical therapy cost?

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  • Do i need a Doctor refferal

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appointments

  • What is your cancellation/missed visit policy

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  • Do you ever close for severe weather

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  • What should i bring with me?

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By Cash or Credit Card

  • It will take 2 hours on an average to prepare a bill after doctor’s consent for discharge.
  • It is the duty of ward staff to prepare discharge and payment documents with medication.
  • Once the documents are completed, they are then transferred to billing department.
  • Billing department makes the sum of total services and the medicines utilized by patient and once the bill is ready patient or his/her relatives are informed about it.
  • Patients relative can pay the bill in billing department through cash or credit card.
  • VISA, MasterCard and American Express, are accepted for credit card payments.
  • After the bill has been paid he can show the bill at the respective nursing station.
  • Patient will be given Discharge Statement document, investigation report, drug prescription and medicines based on prescription after the bill has been paid from the particular nursing station.
  • Consultant should be informed if there is need of medical certificate (MC).
  • Vacate the room punctually as other patients are in queue after settling of bill.
  • A sum of the payment is taken before the Procedure, and rest settled on discharge.

Co-Payments

Come prepared to make your insurance co-payment each appointment. The amount of your co-pay is set by your insurance company. If you are not able to make your co-payment at the time of service, ask either our reception or checkout desk team member to set up terms for a deferred payment plan..

Payment Plans / Financial Assistance

  • This method generally takes around four hours to get processed.
  • Either there is Pre-approval, or is reimbursed after the procedure.
  • In order to vacate the hospital earlier, security deposit is required which is equivalent to the outstanding bill. This amount will be refunded after the approval from insurance company
  •  In case of refusal by insurance company, settlement of bill should be done through cash or credit card.
  • If the sanctioned amount is less than the concluding bill, the patient should pay the remaining balance.
  • The original copy of the examination report will be submitted to the insurance bill payer. You will also obtain a photocopy of it with discharge summary.
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